We help patients access alternative healthcare and experienced clinicians

Feeling confused?

Wondering what “alternative healthcare” actually means? Or what kinds of treatments we offer to eligible patients? Or how pricing works after your first consult?

If things seem unclear, it’s largely due to the regulatory guidelines we must follow within our healthcare industry.

That’s why we encourage you to get in touch in whatever way suits you for an upfront and confidential conversation.

Start with a free, no-obligation welcome call to discuss your eligibility and next steps. We’ll help you understand your options, and move you towards your first consultation with an experienced clinician.

Have more questions?

Read our FAQs

• What is a telehealth consultation, and how does it work?

  A telehealth consultation is simply a doctor's appointment that happens online, usually through a secure video call on your computer, tablet, or phone. It's super convenient because you can chat with your doctor from the comfort of your own home! We'll send you a secure link before your appointment, and you just click it to join. Easy peasy!

• What do I need for my online appointment?

  You'll need a reliable internet connection, a device with a camera and microphone (like a smartphone, tablet, or computer), and a quiet, private space where you feel comfortable talking openly. It's also a good idea to have any relevant medical records or a list of your current medications handy.

• What kind of health conditions do you help with?

  Our doctors focus on a range of conditions where a personalised approach to care can make a real difference. This often includes things like chronic pain, stress, sleep difficulties, and other ongoing health concerns. Your doctor will assess your unique situation to see how we can best support you.

• Can a minor (under 18 years old) attend a consultation?

  Yes, minors can have consultations with our doctors. However, for all appointments involving a patient under 18, a parent or legal guardian must be present during the entire consultation. The parent/guardian will also need to register the minor's profile and provide consent for their care. This ensures we meet all legal and safety requirements for our younger patients.

• How do I get my medication after my consultation?

  If your doctor prescribes medication, they'll issue an electronic script (eScript). You'll typically receive a token via the Azure Patient Portal where you can manage your scripts. Alternatively, you can request for the token to be sent to you via SMS or email. You can then use this token to have your script dispensed at your preferred pharmacy. Our team will guide you through this simple process.

• How much does a consultation cost?

  Our consultation fees vary depending on the type and length of the appointment. We'll provide clear pricing information upfront on our website. Please note that Medicare rebates are generally not available for telehealth consultations. Reach out to us, so that we can help you understand your options.

• Can I participate in research trials?

  Further information about our current research trials and your eligibility to participate will be available in the Azure Patient Portal following your initial consultation.

• How do you protect my personal and health information?

  Your privacy is our top priority! We use a secure, encrypted telehealth platform and follow strict Australian privacy laws (like the Privacy Act and Health Records Act) to protect all your personal and health information. We only share your data with your consent or when legally required.

• What if I need help after my appointment?

  Our caring support team is here for you! If you have any questions about your medication, your next steps, or need technical assistance with the application, you can reach out to us via 1300 020 224 or support@azurehealth.com.au. We're here to support your journey.

• Still have questions?

  We're always here to help! Please feel free to contact us directly at 1300 020 224 or support@azurehealth.com.au